Hosting on HelloHoliday means welcoming guests into your home with clarity, care, and consistency. These standards apply to every listing on the platform.
Accuracy
- Describe your listing truthfully. Room counts, amenities and location details must match reality.
- Use recent photos that reflect the current condition of the space.
- Disclose anything unusual (steep stairs, shared entry, active construction nearby).
Availability
- Keep your calendar up to date. Do not accept a booking you cannot honour.
- Respond to booking requests and messages within 24 hours.
Cleanliness and safety
- Deliver a professionally clean home for every arrival.
- Provide working smoke alarms, a first-aid kit, and clear emergency information.
- Fix issues that affect safety before the next guest checks in.
Hospitality
Treat every guest with respect regardless of background. Discrimination has no place on HelloHoliday.
Consequences
Repeated violations of these standards may lead to reduced search visibility, suspension of new bookings, or permanent removal from the platform.
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