This policy explains what personal information HelloHoliday collects, why we collect it, and the choices you have. It applies to helloholiday.co and to all HelloHoliday products and services.
Information we collect
- Account information: name, email, phone, profile photo.
- Booking information: dates, guests, listing, payment details.
- Verification information: government ID, selfie, address, when required.
- Communications: messages sent through the platform, support tickets.
- Device and usage data: IP address, browser type, device identifiers, pages visited.
How we use it
- To provide and improve the HelloHoliday service.
- To process payments and payouts.
- To verify identity and prevent fraud.
- To communicate with you about bookings, updates and support.
- To meet legal and regulatory obligations.
Your rights
You can view, correct, export, or delete your account information from Account settings, under Privacy. Residents of the EU, UK, California, and other regions have additional rights under local law, including the right to object to certain processing.
Contact us
Email staywithhelloholiday@gmail.com to exercise a right or ask a question about this policy.
Still need help?
Our support team replies to most enquiries within 24 hours.