HelloHoliday is a community built on trust. These guidelines apply to guests, hosts and anyone who uses the platform.
Be respectful
- Treat every person with dignity, regardless of race, nationality, religion, disability, gender identity, or sexual orientation.
- Communicate clearly and honestly. No harassment, threats, or hate speech.
Be honest
- Use your real name and a real photo where required.
- Do not manipulate reviews or ratings.
- Do not misrepresent listings or bookings.
Keep everyone safe
- No illegal activity on or through the platform.
- No firearms, drugs, or dangerous items brought into a listing without host consent.
- Report unsafe behaviour to our support team straight away.
Enforcement
We may warn, suspend, or permanently ban accounts that violate these guidelines. Serious violations are reported to relevant authorities.
Still need help?
Our support team replies to most enquiries within 24 hours.