Every guest agrees to treat the host's home with the same care they would give their own. This page explains what that means in practice.
You are responsible for
- Damage caused to the property, furniture, appliances, or grounds.
- Broken items, whether accidental or deliberate.
- Extra cleaning required because of negligence or excessive mess.
- Violating clearly posted house rules.
- Parties, events, or illegal activity on the property.
- Unapproved additional guests or overnight visitors.
If damage occurs
- The host may submit a claim with evidence within 14 days of check-out.
- HelloHoliday shares the evidence with you and gives you a chance to respond.
- Our team reviews both sides before making a decision.
Consequences
- Deductions from the security deposit, if one applies.
- Suspension of your HelloHoliday account.
- Permanent ban for serious or repeat violations.
- Recovery of damages through legal channels where applicable.
Still need help?
Our support team replies to most enquiries within 24 hours.